Terms and Conditions Our team is an eclectic mix of nationalities. The main quality is a sense of FUN and of course excellent customer service. The Boss is British and has her experience in Customer Service and the Airline Industry, but does not fly the Balloon!! Which is good news for our guests! Our Safari Drivers are highly qualified, holding the necessary licence and training, with just a touch of craziness, needed for the job? Edna the Main man, actually she is a women, Our multi tasking office manager, will take care of all your requirements and bookings. If you don't have the information our Tour Guides will, all are specially trained by the Dubai Dept. of Tourism.